Himawari CIRCUIT user guide

About

About Himawari Circuit

Himawari Circuit times and records your laps at the track with GPS (iOS and Android). Every time you cross a timing line the lap is recorded, along with sector times, top speed and G-force.

What it does

Automatic lap timing with GPS (it detects when you cross the timing line)
Sector times, up to three sectors
G-force from the accelerometer (lateral and longitudinal)
Your driving line on the map, and session replay
Compare driving lines — yours and other drivers' — with a speed chart
External GPS receivers such as RaceBox and DigSpice IV
Leaderboards by track, and live timing to share and watch
Sharing sessions and chatting in groups
Vehicle, tire and maintenance records
Your own tracks, for anything not already in the list

Quick Start

Quick start

If this is your first time, here is how to record a session.

The notice shown on first launch — agree to get started

The location consent screen — How we use your location — shown once, right after you accept the terms

The home screen — pick a track and a vehicle, then tap the middle of the tab bar to go on track

About lap timing accuracy — The note about timing accuracy, shown before you go on track — tap Got it to continue

Waiting to go on track — Waiting to start — timing begins when you cross the line

Agree to the notice (first launch only) The first time you open the app, a notice appears. Read the Terms of Use and the Privacy Policy, tick “I agree to the Terms of Use and the Privacy Policy”, then tap “Start using the app” to go to the home screen. When the terms are revised, this screen appears again with the date of the revision.

Create an account (optional) You can record sessions without an account. Signing in adds cloud sync for your sessions and the group features.

Add a vehicle (optional) Add the vehicle you drive from the vehicle list on the Account screen, and your sessions are recorded against it. A session has to have a vehicle to be listed on a track's leaderboard.

Go on track On the home screen, pick a track (and a vehicle if you want one), then tap “On track” in the middle of the tab bar. If you tap it without picking a track, the app tells you to pick one first. A note about timing accuracy appears next; read it and tap “Got it” (tick “Don't show this again” to skip it from then on).

Cross the timing line Going on track brings up the waiting screen. It shows the track name and its map, your vehicle and your personal best, along with the on-track message you set and which line you need to cross. Start driving, and timing begins the moment you cross the timing line — the screen switches to the lap timer.

Finish the session Tap the back button at the top left of the lap timer to finish. The session is saved, and uploaded automatically if you are signed in.

Worth knowing: the minimum lap time depends on the kind of track. It is 30 seconds for circuits and 3 seconds for segments. Crossing the line faster than that is ignored, so that noise is not counted as a lap.

Age check: the English Terms of Use are for users aged 18 and over, so the first screen also asks for your date of birth (month and year). On a recent iPhone we ask the operating system for your age range first, and skip the question if it answers that you are 18 or over. Answering under 18 locks the app on that device.

How we use your location: right after you accept the terms, we show what we record and what we use it for, and ask for your consent — before the operating system asks for permission. You can still open the app without consenting; we ask again when you start a session. You can read it back, and withdraw your consent, under Settings > About > “How we use your location”.

Navigation

The screens (tab bar)

The five tabs at the bottom of the app take you to each screen. The home screen (dashboard) shows the track and vehicle you have selected; tap either to change it. Below that, “Best laps by track” lists your personal best for each track. Both headings collapse when you tap them.

The home screen and the tab bar — The five tabs at the bottom. The middle one takes you on track

Track map

The track list and map, with three tabs: Circuit, Segment, and your own tracks and favorites. From each track you can open its leaderboard, live timing and the sessions other drivers have made public. You can also create a track yourself.

Groups

The groups you belong to: members, chat (a dot marks unread messages), and the group's sessions, leaderboard and live timing.

On track

The button that starts a session (in the middle). It uses the track and vehicle you picked on the home screen.

Sessions

Everything you have recorded. Filter by all, by track or by vehicle. Tap for the details, swipe left to delete. Line comparison starts here too.

Account

Signing in, your plan, vehicles, profile, visibility, blocked drivers, settings and support.

About settings: the settings are at the bottom of the Account screen. There is no separate tab for them.

Core Feature

The lap timer

While you are driving, the lap timer is on screen.

What it shows

The current lap number and elapsed time, in large type
Your best lap and which lap it was
Sector times, up to three sectors
A “BEST LAP” flash when you beat your best
The laps you have already done (scroll to see them)

Finishing a session

Tap the back button at the top left to finish. The session is saved on the phone, and uploaded automatically if you are signed in.

When GPS drops out

If positioning stops, the screen says so. The app restarts positioning on its own, and the message disappears once it comes back. If it stays, check your location permission and, if you use one, the connection to your external GPS receiver.

How laps are detected: a lap is recorded when your GPS track crosses the line between the two points of the timing line. Which line that is depends on the kind of track: circuits use the control line, while segments alternate between the start line and the finish line. If no line coordinates are set, the app instead detects you coming within 25 m of the center of the track. While you are stopped (under 3.6 km/h) a crossing is not counted, so waiting to set off on or next to the line will not start a session on positioning noise alone.

History

Sessions

Everything you have recorded, in one list.

The session list — open a row to see its laps

Session detail — the driving line and the speed chart

The list

Each row shows the track, when you drove, and how many laps
Tap a row for the details: the laps, top speed, peak G and the map
Swipe left and Delete appears on the right

Session debrief Lap Pro or above

The debrief card — The debrief — the run you just finished appears at the top of the list

When you finish a run, it appears at the top of the list as a card to fill in. Mood and track conditions are one tap each, the note takes up to 400 characters, and you can keep one photo. All of it is optional; you can skip it.

Mood Great / Good / OK / Meh / Awful
Track conditions Dry / Damp / Wet / Light rain / Heavy rain. This is the state of the surface, not the sky — so you can record a dry day on a track still wet from last night's rain.
Note Up to 400 characters. Useful as a message to yourself for next time.
Photo One per run. Take it on the spot or pick one from your device. A thumbnail appears on the row, and tapping it shows the photo full size.

You can fill it in or change it later. For a run you have already written up, tap the debrief on its row; for one you have not, swipe left and choose Debrief. Replacing or removing the photo works from the same place.

Only you can see your debrief. Even if the session itself is public, other drivers never see it. Turning off “Session debrief” in the settings stops the card appearing after a run, but anything you have already written is kept, and on Lap Pro or Premium you can still write one from the list at any time.

Writing one needs Lap Pro or Premium. On Free or Drivers Club the card does not appear after a run, and choosing Debrief from the swipe takes you to the plan screen. Debriefs you have already written are kept when your plan changes. They stay on the row, and tapping one shows the note in full — you just cannot edit it.

Filtering

The tabs at the top of the list filter it. Which tabs you get depends on where you opened the list from.

From the Sessions tab — all, by track, by vehicle
From a track on the track map — all, or by public group (you see the sessions that members of a public group have made public)
From a group's sessions — all, by track

Exporting your data Lap Pro or above

Export everything, one track, one vehicle or a single session as CSV
The file can be shared to any other app

Note: CSV export needs Lap Pro or Premium. On Free or Drivers Club you are taken to the plan screen.

Sessions that have not been uploaded

Runs recorded out of signal, or while you were signed out, stay on the phone and still appear in the list. They upload by themselves once you are signed in and back online.

How many can stay on the phone: 100 on Free, 10,000 on Lap Pro, and no limit on Premium. Going over the limit never stops a session being recorded — what you drove at the track is not going to be lost for that. When you reach it, the app suggests uploading or deleting some.

Analysis

Analysing a session Lap Pro or above

Tools for going through a run in detail. Open them from the session list or from a session's details.

Line comparison — several laps replayed together

The sheet for choosing laps to compare — The sheet for choosing laps — the search tab

Comparing driving lines, yours and other drivers'

Lay several laps over each other on the map, each in its own color, and see where the lines differ. Lines are drawn green, red, blue and yellow in order of lap time, and you can compare up to four at once. There are two ways in, and they differ in how you pick the laps.

From the session list “Line comparison” appears under a list that is limited to one track — after you pick a track under “By track”, or when you open the list from the track map or from a group. Tick it and you can select laps from the list; when you are done, tap “Compare”. It does not appear on the “All” tab, where tracks are mixed together. You need to be signed in.
From a session's details Tap “Line comparison” and a sheet slides up for choosing what to compare against.

The sheet opened from a session has three tabs for choosing laps.

This session — the other laps of the run you are looking at
Best by driver — each driver's best lap at this track (up to 100 drivers)
Search — laps at the same track, narrowed down. Filter by period (all, 1 month, 3 months, 1 year) and by how far the lap is from your own best (±1 s, ±3 s, ±5 s, ±10 s). Only the quickest matching lap from each driver is offered.

There is deliberately no “all” for the time difference: without it, there are far too many laps to choose from. Including even one lap from another driver needs Premium (see “Comparing with your friends” below).

Session replay

Replay the laps you picked on the line comparison screen. Drag the playhead to look at what the car was doing at a particular corner.

Change what the map does The buttons to the right of the map keep the leading car centered, turn the map so the leading car points up, tilt the map, and zoom in and out.
Move the map with your fingers One finger moves the map, even during playback. With two fingers, pinch to zoom, twist to rotate, and move both up or down to tilt.
Tap to pause Tapping the map during playback pauses it. The play button in the middle of the map starts it again.

Charts

The lap time chart and the speed chart on a session's details (all plans)
The time gap chart and the speed chart in line comparison (Lap Pro or above). Both are plotted against distance, so you can see exactly where on the track the gap opened up

The gap to your best lap is always shown in the lap list (all plans).

Comparing with your friends Premium

Lay the driving line of someone in your group over your own. This needs both the analysis features and the group features, so it is available on Premium only.

GPS

External GPS receivers

You can record with an external GPS receiver such as RaceBox or DigSpice IV over Bluetooth. Add one from “External GPS receivers” in the settings.

Looking for an external GPS receiver — Tap “+ Add” and the app looks for receivers nearby

A registered external GPS receiver — Receivers you have added are listed under “External GPS receivers” in the settings

We recommend an external GPS receiver for comparing driving lines. A phone's built-in GPS updates only about once per second, which is not accurate enough to compare lines. An external receiver updates about 25 times per second, enough to tell apart how two drivers turned into the same corner. For lap times alone, the built-in GPS is fine.

Connecting one

Turn the receiver on
Settings → External GPS receivers → tap “+ Add”
Pick your receiver from the ones it finds
From then on it connects by itself when you start a session

Courses

Tracks

Find tracks from the “Track map” tab. The list has three tabs.

Live timing — the drivers who are out now

Circuit — a track you go round. A lap is recorded each time you cross the control line
Segment — a one-way run where the start and the finish are in different places
My tracks & favorites — tracks you created, and tracks you marked as favorites

Marking a favorite

Tap the bookmark at the left of a row to add or remove a favorite. Favorites are collected under “My tracks & favorites”. The bookmark on a track you created is gold, and tapping it opens the editor.

Creating a track

Tap “+ Add” at the top right of the track list (you need to be signed in)
Enter the name (required), a description, the kind of track (circuit or segment) and the area
Place the track on the map. You can search by address
The track outline is taken from the surrounding map data. Tap any line you do not want to remove it
Draw the timing lines on the map (make them a little longer than the track is wide — see the note below)

Which lines you can draw depends on the kind of track. A circuit has a control line, sector 1 and sector 2; a segment has a start line, a finish line, sector 1 and sector 2. Sectors are optional.

Draw the lines a little long: a crossing is judged against the line extended by 2 m at each end, but GPS positioning drifts by a few meters. A line drawn exactly the width of the track can be missed — when you run wide, or when positioning swings outwards — and the lap is lost. Leave some room at both ends. Be careful with the control line, though: it usually runs alongside the pit lane, and a line drawn too long picks up cars in the pits and ruins the lap.

Placing a timing line when creating a track — Creating a track — placing a timing line on the map

What you can open from a track

Leaderboard — times in order, for that track. Every plan can look at it (you need to be signed in)
Live timing — watch the laps of drivers who are out right now Drivers Club or above
Sessions — runs that other drivers have made public Drivers Club or above

The leaderboard filters by period (all, today, this month, this year — it opens on “this month”) and by category (cars or bikes — it opens on cars). Cars and bikes are never mixed in one table, so one of the two is always selected. The same filters are on a group's leaderboard.

How live timing starts: there is no button to start broadcasting. If you are on Drivers Club or above and your live timing visibility is anything other than private, each lap is shared automatically as it is recorded. With “Groups” it goes only to members of your groups; with “All drivers” it also appears on the track's live timing (see Account). Sessions on tracks you created are never broadcast, though: tracks you create are visible only to you, and we do not want a run to appear live and give the track's name away.

About tracks you create: only you can see them. Neither the name nor your runs on it appear to other drivers — not in live timing, not on a group leaderboard, not in the track picker. If you would like a track added as an official one that everyone can share, request it from “Support” on the Account screen — there are links at the end of the track list and under the name field when you create a track. You can create 1 on Free, 100 on Lap Pro, and any number on Premium. To delete one, swipe its row left and tap Delete.

Groups

Groups Drivers Club or above

Create a group and share sessions with its members. You need to be signed in.

The list of groups — The groups you belong to

Creating a group

Open the “Groups” tab
Tap “+ Add” at the top right
Enter a name and a description, choose public or private, and create it

A public group is listed under “by public group” in a track's sessions, so drivers outside the group can see the runs too. You can add photos to a group; the first one becomes its icon.

Inviting members

Open the “Members” tab of the group and tap “Add member” at the top right (owners only)
Scan the “My QR code” on the other person's Account screen to add them
A group holds up to 100 people, including the owner

What a group gives you

A group has two tabs: “Members” and “Chat”.

Group chat. Each message shows how many members have read it
A divider marks where you left off, and the tab gets a dot when there is something unread
Press and hold a message to copy its text
Reading the members' sessions
A group leaderboard for each track
Sharing and watching lap times live while people are driving

Leaving or deleting a group

Swipe a group left in the list. Owners get “Delete”, everyone else gets “Leave”.

How many you can create: 30 on Drivers Club, and any number on Premium. There is no limit on how many groups you can belong to.

Safety

Reporting and blocking

If a message or a group bothers you, you can report it or block the person. You need to be signed in.

The press-and-hold menu on a message — Press and hold a message for the report and block menu

Reporting

A message — press and hold it in the group chat and choose “Report this message”
A group — use the menu at the top right of the group (three dots) and choose “Report this group” (its name, description and photos)

Pick a reason: spam or advertising, abuse or harassment, inappropriate content, times that did not happen, or other. We read what you send and act on it. The report menu does not appear on your own messages or on groups you created.

Blocking

Press and hold a message in the group chat and choose “Block (name)”. Blocking works both ways — they cannot see you either.

Neither of you sees the other's messages in a group
You are not counted in their read count, and their messages do not mark your chat unread
They do not appear in the session lists by track or group, nor when you choose someone to compare lines with
Their bio and profile photo are hidden in the member list

Leaderboards and the member list itself (names, roles, join dates) are not affected. Removing one person from a leaderboard would move you up the order for yourself only, which would be misleading.

Unblocking

“Blocked drivers” on the Account screen lists everyone you have blocked. Swipe left and tap “Unblock”.

Messages we removed: a message removed after a report is shown in gray as having been deleted.

My Car

Vehicles

Add the vehicle you drive and your sessions are recorded against it. Even the free plan takes one vehicle.

Adding a vehicle

Tap “+ Add” in the vehicle list on the Account screen
Enter a display name (required). This is what appears on leaderboards and in sessions
Maker, model, color, year, category, drivetrain, power and notes are all optional
You can add photos from your photo library
Press and hold a row, then drag, to reorder the list

Choosing the vehicle you are driving

Tap the vehicle on the home screen and pick one
The session is recorded against the vehicle you picked

Tires and maintenance Lap Pro or above

Add tire sets (brand, size, pressure, photos) and record which set was fitted for a run
To change the fitted set, swipe it left in the vehicle's tire list and tap “Fit”
Keep maintenance records with photos. They can be exported as PDF
Each vehicle takes up to 100 tire sets and 1,000 maintenance records (no limit on Premium)

A vehicle's tire list. The marked one is fitted

A vehicle's maintenance records — Maintenance records — with photos

How many vehicles: 1 on Free, 30 on Lap Pro, and any number on Premium. Dropping to a plan with a lower limit never deletes a vehicle. The first ones in the list, up to the limit, are the ones you can drive with; the rest can still be edited and their maintenance records read. Reorder the list to move one back to the top and it can be driven again.

History and the recap movie Premium

Machine history — everything that happened, oldest first

The recap movie — the timeline flows past, with your best laps drawn behind

The icon in the header of the machine detail opens its History: everything that happened to that machine, oldest first. Sessions, tires and maintenance records are laid out along a timeline, with a thumbnail wherever there is a photo. Tap a thumbnail to see it full size.

Turn the phone sideways and the timeline runs left to right, with sessions above the line and tires and maintenance below it.

From the header of the History you can play a recap movie. It runs the timeline from the oldest entry, with your best lap at each track drawn behind it. Sound starts off; a button turns it on. Drag the progress bar to move to any point.

The movie is not exported as a file. It is there to watch inside the app; there is no save or share.

Settings

The settings are at the bottom of the Account screen, in this order.

At the top

言語 / Language — Japanese, English, or follow the device
Theme — light, dark, or follow the system
Accent color — the highlight color used across the app
Vibration — haptic feedback when you tap
Session debrief After a run, put a card at the top of the session list for mood, track conditions and a note (on by default). Available on Lap Pro and Premium. On Free and Drivers Club it is always shown as off, and switching it takes you to the plan screen.
Announce lap times — each lap is read out loud when it is recorded. Tap ▶ on the right to hear it
Announce sectors Read out sector 1 and sector 2 as you cross them (sector 3 is covered by the lap announcement).
Announcement volume — quieter, normal, louder or loudest (normal by default)

What the language changes: the text inside the app, and the user guide, Terms of Use and Privacy Policy you open from it. Dialogs from the operating system, such as the one asking for location permission, stay in your device's language — change those under the per-app language setting on your device. Anything other than Japanese puts you on the English Terms of Use, which are for users aged 18 and over.

What it says: a lap is read as “Lap 3, one twenty-three point four five”, giving the lap number and the time. The hundredths are read digit by digit so they are easy to catch. A sector sounds like “Sector 1, forty-five point six eight”.

If the announcement is lost under the car stereo: over Bluetooth, the announcement comes out of the car stereo too. Synthesised speech sounds quieter than music, so a level that suits your music can bury it. Turn up “Announcement volume” if that happens. The ▶ preview plays exactly as it does while you drive, so you can set the level with the car connected. “Announce sectors” and “Announcement volume” cannot be changed while lap announcements are off.

If you want music while you drive: with lap announcements on, the app silences music from other apps during a session so the announcement is not lost under it. If you would rather have your music, turn announcements off — then the music keeps playing. Settings cannot be changed mid-session (leaving the lap timer ends the run), so decide before you start.

External GPS receivers

Add and remove RaceBox, DigSpice IV and the like (see External GPS receivers).

On-track message

Choose what is shown when a session starts: a random message, or one you write yourself.

Dashboard wallpaper

Use a photo from your library as the background of the home screen. Brightness and saturation are adjustable.

Security

“Open iOS app settings” or “Open Android app settings” takes you to the operating system's own settings, where you can change permissions such as location.

About

Announcements — read our announcements again later
User guide — this page
Version — tap it for the app's release notes
Terms of Use
Privacy Policy
How we use your location — read back what you agreed to, and withdraw your consent
Legal notices — the map licenses, and trademarks for the devices we support
About lap timing accuracy

At the bottom

Reset settings — put the display and in-session settings back to their defaults

What resetting changes: theme, accent color, vibration, lap announcements, the on-track message, how the wallpaper looks, and the note about timing accuracy all go back to their defaults. Favorite tracks, the wallpaper image itself, registered external GPS receivers, your sessions and your sign-in are untouched.

How announcements reach you: our announcements appear as a full-screen dialog when you open the app or come back to it. Tick “Don't show this again” before closing and that one never appears again. Some also arrive as a push notification; tapping it opens that announcement directly (and it counts as read, so it will not appear again). Either way you can read them again at any time under Settings > About > Announcements. You can turn the notifications off in your operating system's app settings; the in-app announcements appear regardless.

About the map: the map is always the aerial photo. Driving lines and timing lines only make sense against the surface itself, so there is no setting to switch it.

About music while driving: during a session the app holds the audio output, which stops the car's controls starting music unexpectedly. When a lap is recorded, the time is shown on the car's display.

Plans

There are four plans. You can change plan from the Account screen. Lap Pro and Drivers Club cannot be held at the same time — if you want both sets of features, choose Premium.

The bottom of the plan screen — “Restore purchases” and the commercial-transactions notice are at the bottom

Free

Automatic lap timing
The track list and leaderboards
Cloud sync for your sessions
Your own wallpaper

Lap Pro

Paid/monthly

Everything in Free
Comparing driving lines, yours and other drivers'
Session replay
The speed vs. distance chart
CSV export
Tire and maintenance records
Notes after each session

Drivers Club

Paid/monthly

Everything in Free
Groups and chat
Live timing to share and watch
Leaderboard listing
Visibility settings for your sessions
Reading other drivers' public sessions

Premium

Paid/monthly

Everything in Lap Pro and Drivers Club
Laying your friends' driving lines over your own
Machine history and the recap movie
No limits on any of the counts below

How many you can have

Vehicles — Free 1 / Lap Pro 30 / Premium unlimited
Your own tracks — Free 1 / Lap Pro 100 / Premium unlimited
Tire sets — Lap Pro 100 per vehicle / Premium unlimited
Maintenance records — Lap Pro 1,000 per vehicle / Premium unlimited
Groups you create — Drivers Club 30 / Premium unlimited (there is no limit on how many you can join)
Sessions kept on the phone — Free 100 / Lap Pro 10,000 / Premium unlimited

About the prices: every paid plan is billed monthly. The amount and currency follow your own store. For the current price, see the plan screen in the app.

Period and canceling: each period is one month and renews automatically until you cancel. For when a cancellation or a downgrade takes effect, see your subscription settings in the App Store (iOS) or Google Play (Android).

Free trial: Premium has a free trial. It is shown on the plan screen only if you are eligible — anyone who has held any plan before is not.

About comparing driving lines: a phone's built-in GPS updates only about once per second, which is not accurate enough to compare lines. We recommend an external GPS receiver such as RaceBox or DigSpice IV.

Restoring a purchase: if a purchase does not show up after changing phones, tap “Restore purchases” at the bottom of the plan screen.

Notation based on the Act on Specified Commercial Transactions: the seller, payment methods, automatic renewal and cancellation, and returns are set out under that notice at the very bottom of the plan screen (it opens in a browser). It is a Japanese legal requirement and the text is in Japanese.

Account

Ways to sign in

Email address and password
Google account
Apple ID

Profile

Display name — the name other drivers see on leaderboards and in groups
Bio — shown as your introduction
Nationality — shown as a flag next to your name on leaderboards and in live timing
Birth year — other drivers see only the decade, as “30s”. The year you enter is never shown. It appears in the same two places as nationality: leaderboards and live timing.
Profile photo — set one from your photo library
My QR code — someone scans this to add you to a group

Privacy Drivers Club or above

Session visibility — all drivers / groups / private
Live timing visibility — the same three

The settings are shown on every plan. Opening up (private → groups → all drivers) needs Drivers Club or above, but narrowing it never does. You can go back to private after canceling.

About being listed on a leaderboard: sessions are private to start with. To appear on a track's leaderboard you need Drivers Club or above, session visibility set to “All drivers”, and a vehicle attached to the session. Leaderboards are split into cars and bikes, so a session driven without a vehicle is never listed, whatever the visibility. Add a vehicle once and it is picked automatically when you have not chosen one, so in practice that is all you need to do. If you cancel, the listing stops even though the visibility setting stays. Reading leaderboards works on every plan.

Support

Get in touch from “Support” on the Account screen. When we reply, a dot appears at the right of the row.

Managing your data

Change email or password
Blocked drivers — see who you have blocked, and unblock them (see Reporting and blocking)
Delete all sessions — remove every session you have recorded
Delete account

Careful: deleting your sessions and deleting your account cannot be undone. Export anything you want to keep as CSV first. Deleting your account leaves the settings on your phone, such as the wallpaper and the theme, as they are.

Deleting your account and paid plans: deleting your account does not cancel your subscription. Cancel it separately in the App Store (iOS) or Google Play (Android). After you cancel, you can keep using the plan until the end of the period.

Troubleshooting

Things that come up, and where to look.

No laps are being recorded Check that you are crossing the timing line. Anything quicker than the minimum lap time (30 s for circuits, 3 s for segments) is thrown away as noise, and crossing while stopped does not count (Quick start). On a track you created yourself, a line drawn shorter than the track is wide can be missed at the ends (Tracks).
The “no GPS signal” message will not go away Check your location permission and, if you use one, the connection to your external GPS receiver. Indoors, in tunnels and under overpasses the signal does not get through (The lap timer).
I am not on the leaderboard All three are needed: Drivers Club or above, session visibility set to “All drivers”, and a vehicle attached to the session (Account).
I cannot hear the lap announcements Check that announcements are on, the announcement volume, and the volume on the car stereo. Tap ▶ in the settings to hear it there and then (Settings).
My sessions are not uploading Check that you are signed in and online. Runs recorded out of signal or before signing in stay on the phone and upload by themselves once both are true (Sessions).
The app cannot find my external GPS receiver Turn the receiver on first, then look for it under Settings → External GPS receivers → “+ Add”. Once added, it connects by itself when you start a session (External GPS receivers).
My driving line is too coarse to compare A phone's built-in GPS updates only about once per second, which is not accurate enough to compare lines. We recommend an external GPS receiver (External GPS receivers).
I cannot add members to a group Only the owner can add members, and a group holds up to 100 people including the owner (Groups).
My purchase is not showing up Try “Restore purchases” at the very bottom of the plan screen (Plans).
The age check has locked the app If you entered the wrong date of birth, email support@himawari-tech.jp with the reference number shown on that screen and we will send you an unlock code to enter there. If the lock comes from your Apple Account being registered as under 18, we cannot unlock it — that answer comes from your device.

Still stuck? Get in touch from “Support” on the Account screen. When we reply, a dot appears at the right of the row.